Refund Policy
Clear refund policy information for matrimonial registration, profile review and matchmaking support services.
Refund Policy
At Al Nikaah Mubarak, we are committed to providing professional and personalized matrimonial matchmaking services. By making any payment towards registration, membership, or matchmaking services, you acknowledge that you have read, understood, and agreed to this Refund Policy.
1. Registration Fee – Non-Refundable
The registration fee paid at the time of enrollment is strictly non-refundable under any circumstances. This fee covers profile creation, verification, onboarding procedures, relationship manager allocation, profile review, and consultation services. The registration fee is separate from any future matchmaking or service charges.
2. Final Service Fee – Payment Conditions
The final service fee becomes payable only after a successful match has been confirmed through Al Nikaah Mubarak. Fifty percent (50%) of the service fee is payable at the time of engagement or formal family confirmation, while the remaining fifty percent (50%) must be paid no later than two days before the Nikah ceremony. Once paid, the service fee is considered earned and is non-refundable.
3. Situations Where Refunds Will Not Be Granted
Refunds will not be provided if a member changes their decision after registration, independently finds a suitable match, is dissatisfied with suggested profiles, becomes inactive or unreachable, provides inaccurate requirements, cancels an engagement or marriage arrangement, or violates platform policies resulting in account suspension or termination.
4. Membership Plan Upgrades
In the event of an upgrade to a higher membership or matchmaking plan, previously paid registration fees or service charges cannot be transferred, adjusted, or carried forward toward the upgraded package unless expressly approved by management.
5. Exceptional Circumstances
Refund requests may be considered in exceptional situations such as a serious medical emergency affecting the registered member, the unfortunate demise of the registered member, or verified technical payment errors. Supporting documentation may be required, and all requests must be submitted within 30 days of payment. The decision of Al Nikaah Mubarak shall be final and binding.
6. Duplicate Payments
If a duplicate payment is successfully verified through our records, the excess amount will be refunded to the original payment method. Approved duplicate-payment refunds are generally processed within 7–10 business days, subject to banking and payment gateway timelines.
7. Refund Request Procedure
To request a refund, members must contact their assigned Relationship Manager or our support team through official communication channels. The request should include payment details, transaction references, and a clear explanation of the reason for the request. All applications will be reviewed and responded to within a reasonable timeframe.
8. Chargebacks & Payment Disputes
Members are encouraged to contact Al Nikaah Mubarak directly before initiating any payment dispute or chargeback through their bank or payment provider. Unauthorized or fraudulent chargebacks may result in account suspension, termination of services, and legal action where applicable.
9. Processing of Approved Refunds
Where a refund request is approved, the amount will be processed through the original payment method used for the transaction. Processing timelines may vary depending on the member’s financial institution, payment gateway, or banking provider.
10. Governing Terms & Jurisdiction
This Refund Policy forms an integral part of the Terms & Conditions and Privacy Policy of Al Nikaah Mubarak. Any disputes arising from this policy shall be governed by the laws of India and subject to the jurisdiction of the competent courts in Delhi.